let me add to it.

so the first customer i had after i got back from my break, just moments after composing the previous posting, was another one blog worthy. i just should have waited to write my blog so i could include her…but here’s the addendum.

a lady with her old non-stick fry pan that had been burned. the non-stick that had been burned beyond recognition onto her pan. i explained countless times that it was not a defect in the product, simply that it was a result of the way it had been cared for…to no avail. this lady was convinced she was trading in her pan for a new one…since she clearly needed a new one. my opinion was that it was just time for her to invest in a new pan. louis took a look at it and had my back, even though i didn’t need his opinion since i wasn’t budging. he walked away content to let her do the same. as my final verdict, i offered her a $49.99 credit for her old pan towards the one she wanted. she couldn’t get past the fact that the pan she owned would now cost her 3 times as much as the credit i was so graciously offering…even after my argument that it didn’t cost that much when she originally purchased it 10+years ago–or whenever she had made her fry pan purchase. still unsatisfied, she stormed out, threatening to go to beverly hills where they simply give her new pans (obviously she’s done this before). i told her that was fine…and i would call them and let them know she was on her way.